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Welcome & Our Dedicated Service Commitment

At Swingcrafted, we are truly honored that you have chosen us to help enhance your outdoor living space. Whether you are looking for the perfect Western Red Cedar swing to complete your porch or seeking a durable Poly Adirondack set for your garden, your satisfaction is our highest priority. Our team is here to assist you with a wide range of inquiries, including:

• Detailed information regarding product materials, dimensions, and weight capacities.
• Expert advice on selecting the right swing style for your specific patio or backyard layout.
• Real-time order tracking and logistics updates for your large-item shipments.
• Comprehensive support for installation, maintenance, and policy clarifications.

We believe that great products are built on great feedback. If you have suggestions on how we can improve our collection or our service, please do not hesitate to share them with us. We value your voice and are constantly striving to better serve our community.

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Tips for Fast-Track Resolution

To ensure we address your needs as efficiently as possible, we kindly ask that for any inquiries regarding an existing purchase, please include your Order Number (e.g., #SC12345) in the subject line or the body of your message. This simple step allows our support team to instantly locate your records and provide a faster, more accurate resolution to your request.

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Direct Communication Channels

We maintain multiple official channels to ensure you can reach us in the manner that is most convenient for you. Our goal is to provide transparent and accessible support to every customer.

• Email Support: [email protected] (We promise to review and respond to all inquiries within 12 to 24 hours during regular business days.)
• Phone Support: +1 (918) 986-8123 (Available for direct assistance during our listed operating hours.)
• Address: 2323 S MAYBELLE AVE # 32E TULSA, OK 74107, US

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Operating Hours & Response Times

Our dedicated team operates during the following hours to ensure your questions are answered by real people, not bots:

• Monday – Friday: 9:00 AM – 5:00 PM
• Time Zone: Central Time (CST/CDT).
• Note: Our office is closed on Saturdays, Sundays, and all Major U.S. Federal Holidays. Inquiries sent during the weekend will be prioritized and addressed the following Monday morning.

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Important Notice: Returns & Exchanges

Due to the specialized nature of our outdoor furniture—including oversized wooden frames and heavy-duty poly swings—please do not ship any items back to the return address listed on your shipping label without prior authorization. To initiate a return or exchange, you must first contact us via email at [email protected] to receive a Return Merchandise Authorization (RMA) and the correct return facility routing instructions. Swingcrafted cannot be held responsible for items returned blindly without an RMA. For further details, please review our comprehensive Refund Policy link at the bottom of this page.

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Send Us a Message

Prefer to reach out directly through our site? Simply fill out the contact form below with your details and specific request. Our team will review your message and get back to you as quickly as possible.